KIRA RMA Service

To ensure you a speedy handling of returns, respectively repairs, please not the following points:


  • Carry out return/repair transmittals  only with a filled out return covering letter
  • For the allocation of a RMA no. please contact us by phone or email (
  • Forwarding costs must be covered by the consignor. We unfortunately cannot accept return deliveries with unpaid postage.
  • Post articles for reparation without accessories. (e.g. operating  instructions,  fixing- and mounting appliances)
  • The good has to be packed securely against transport risks.
  • Unauthorized sent goods will be returned with a handling lump sum of 15 Euros for each article plus current forwarding costs
  • Return of articles (e.g. of wrong orders) will be charged with a return to storage fee in the amount of 15 % of the articles value (respectively minimum 15 Euros).
  • Custom-made products as well as ex-proof articles are generally excluded from returns.
  • There is no legal entitlement to the advance replacement of defective products.
Important: To issue an RMA number, please contact us by telephone (07734 - 936930) or by e-mail (